Whether youre pitching to new clients or conducting status calls with. this is just one of the calls that I think of when I’m dealing with customers that call me every name in the book. KUDO is a multilingual web conferencing platform with human-powered live. For example, lets say your sales rep just booked an introductory call. I’m not like trying to sound like I’m applauding myself at all but I just wanted to share one of the few good calls that I’ve had, as thankfully, ALL customers are not terrible people. Building a culture of kudos can be a great way to celebrate employees for all the. MY WORDS MY WORDS RECENTS settings log out. GAMES & QUIZZES THESAURUS WORD OF THE DAY FEATURES SHOP Buying Guide M-W Books. Synonyms: acclaim, accolade, applause Find the right word. She requested to speak to my supervisor so I pulled him over and he was writing little notes to document when he submitted it and his notes pretty well contained that we retained her as a customer because of me, and that I was the first person who didn’t yell at her and that I actually listened to her. Kudos: public acknowledgment or admiration for an achievement. At the end of the call she was so grateful that somebody just finally listened to her instead of cutting her off and treating her like she’s less than a human and she cried. This is hands-down the best customer kudos of the year. I probably spoke for 10 minutes and listened for 50. Below you’ll find the best customer service kudos of 2019 (so far) with quotes directly from the mouths of customers we interact with. We were on this call for over an hour and I helped her make a payment arrangement plan that she could afford on a disability status with very little income. Some customers just need someone to listen to them and validate their feelings (not my job but hey, I love making people happy so I’m happy to do it). Her account was past due, and she had to speak to our accounts receivable to make payment arrangements but they said none of them were good enough and our accounts receivable reps are known for being awful to people.īasically she started the call just talking. I look through her account notes, and there’s a section there that says she has a disability or mental illness that she doesn’t deal well with aggressive people etc etc. I was speaking with a woman who started from the beginning, practically begging me to be gentle and calm. Call us today if you are in need of some assistance.I don’t have many good stories but this one makes me feel happy when I’m going through a particularly bad day. Volunteers provide information and referrals to community agencies and groups as well a a listening ear, a helping hand and crisis prevention/intervention. What is 2-1-1? From emergency situations to the beginning of a long-term program, the HelpLine connects and directs you to the right channels to get you back on your feet. Kudos® is an employee recognition and culture platform that engages employees and aligns teams for a strong connection to your corporate culture. Please use the form below to recognize a UM SSW faculty, student, or staff member who has made a contribution above-and-beyond the call of duty and. We need more people like her in this world!" She seemed very knowledgeable and eager to help. The thing that impressed me most about this young lady was her tone of voice and apparent compassion toward helping another person in need. She even provided some additional services, as you and I both know, that seldom do the people we serve only have one issue. She asked me a couple questions to determine the best organization to refer him to and then she provided me with the contact information to pass along. The representative patiently listened to my client's dilemma. I explained to the 211 representative, that I have a client who does not have enough money for his medication this month. "As a concerned Banker trying to gather some resources for an elderly client, I made a call to the 2-1-1 line this afernoon. That's why it's always great to hear positive feedback from people calling in to our 2-1-1 line for assistance.Ĭommunity member, Robyn, recently called the 2-1-1 line on behalf of her client who was in need. We can only guess at what our agent William did to deserve such glowing (and hilarious) praise, but we’re sure his creative communication, speedy problem-solving, and on-point empathy did the trick. Lifelines Counseling Services takes pride in being able to offer the community help and assistance, especially when they need it most. This is hands-down the best customer kudos of the year.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |